వికీపీడియా:వివాద పరిష్కారం

వికీపీడియా ఓ సముదాయం. ఈ విజ్ఞాన సర్వస్వం రాయడంలో అందరూ కలిసి పనిచెయ్యాలి. వ్యాసాల్లో ఈకకాలంలో ఒకరి కంటే ఎక్కువ మంది పని చేస్తూ ఉంటారు. వ్యాసం ఎలా రాయాలనే విషయంలో భిన్నాభిప్రాయాలు తలెత్తవచ్చు. అలాంటపుడు సంధి పాటించి, విషయం పరిష్కారమయ్యేంతవరకు దిద్దుబాట్లు ఆపండి. దిద్దుబాటు యుద్ధాల్లోకి దిగకండి; దీని వలన సమస్య పరిష్కారం కాదు సరిగదా, వికీపీడియా మెరుగుదలకు లేశమాత్రమూ ఉపయోగపడదు. దాని బదులు, కింద చూపిన మార్గాల్లో సమస్య పరిష్కారానికి కృషి చెయ్యండి. మూస:వివాద పరిష్కారం గమనిక: రెండు లేదా అంతకంటే ఎక్కువ పార్టీల మధ్య తలెత్తిన వివాదాల పరిష్కారాల కోసం రూపొందించబడ్డాయి. దుశ్చర్య, వికీపీడియా విధానాలు, మార్గదర్శకాలను పదేపదే అతిక్రమించిన సందర్భాల్లో సభ్యుని నిరోధించడం లేదా నిషేధించడం ద్వారా సమస్యను పరిష్కరించవచ్చు. చాలా సందర్భాల్లో వ్యక్తుల దుష్ప్రవర్తనను కింద చూపిన మార్గాల ద్వారా పరిష్కరించవచ్చు. దుష్ప్రవర్తనను ఎత్తిచూపేవారు వివాదంలో భాగంగా ఉండనవసరం లేదు.

Avoidance

The best way to resolve a dispute is to avoid it in the first place.

Be respectful to others and their points of view. This means primarily: Do not simply revert changes in a dispute. When someone makes an edit you consider biased or inaccurate, improve the edit, rather than reverting it. Provide a good edit summary when making significant changes that other users might object to. The Three Revert Rule forbids the use of reverts in repetitive succession. If you encounter rude or inappropriate behavior, resist the temptation to respond in kind, and do not make personal attacks.

Writing according to the "perfect article guidelines" and following the NPOV policy can help you write "defensively", and limit your own bias in your writing. For some guidelines, see Wikipedia:Wikiquette.

First resort: talk to the other parties involved

The first resort in resolving almost any conflict is to discuss the issue on a talk page. Either contact the other party on that user's talk page, or use the talk page associated with the article in question. Never carry on a dispute on the article page itself. When discussing an issue, stay cool and don't mount personal attacks. Take the other person's perspective into account and try to reach a compromise. Assume that the other person is acting in good faith unless you have clear evidence to the contrary.

Both at this stage and throughout the dispute resolution process, talking to other parties is not simply a formality to be satisfied before moving on to the next forum. Failure to pursue discussion in good faith shows that you are trying to escalate the dispute instead of resolving it. This will make people less sympathetic to your position and may prevent you from effectively using later stages in dispute resolution. In contrast, sustained discussion and serious negotiation between the parties, even if not immediately successful, shows that you are interested in finding a solution that fits within Wikipedia policies. For additional ideas, see Wikipedia:Negotiation.

Further dispute resolution

If talking to the other parties involved fails, you should try one of these four methods to resolve the dispute. Which ones you choose and in what order will depend on the nature of the dispute, and the preferences of people involved.

Discuss with third parties

• Wikipedia works by building consensus. To develop a consensus on a disputed topic, you may need to expose the issue to a larger audience. Options for doing this include Wikipedia:Third opinion (for disputes involving only two editors), Wikipedia:Wikiquette alerts, and Wikipedia:Requests for comment. (See also Wikipedia:NPOV dispute and Wikipedia:Accuracy dispute).

For disputes over the content of an article, if you have not agreed to a truce before this point, you should do so now. This allows others to fairly consider the issue without the confusion of ongoing edits, which are likely to aggravate the dispute. If an edit war persists and a truce is not feasible, request that the page be protected to allow the process to move forward.

See Wikipedia:Requests for comment, Wikipedia:Protection policy

Conduct a survey

• If consensus is difficult to gauge from discussion alone, or if some users seem to be ignoring the consensus, consider conducting a publicized opinion survey. Use the criteria at Wikipedia:Survey guidelines to develop the survey. (Some parties may dispute the validity of the survey if this is not done properly.) The survey should be carefully designed to present all sides of the dispute fairly. When the survey questions have been drafted, announce the survey by listing it at Wikipedia:Current surveys. Note that informal straw polls can be held at any time if there are enough participants in the discussion, but publicizing the survey can get more of the community involved and increase the weight given to the results.

See Wikipedia:Current surveys

Mediation

• Request mediation of the dispute. Mediation is a voluntary process in which a neutral person works with the parties to a dispute. The mediator helps guide the parties into reaching an agreement that can be acceptable to everyone. When requesting formal mediation, be prepared to show that you tried to resolve the dispute using the steps listed above.

See Wikipedia:Mediation Committee, Wikipedia:Requests for mediation

Requesting an advocate

• While you can request the assistance of an advocate at any stage please seriously consider use of a member advocate in the later states of dispute resolution. Typically, advocates advise and/or represent one party to a dispute. If you want the services of an advocate, you may contact any advocate directly, or post a request for assistance. You can request an advocate at any stage of the process.

See Wikipedia:Association of Members' Advocates.

Last resort: Arbitration

If you have taken all other reasonable steps to resolve the dispute, request Arbitration. Be prepared to show that you tried to resolve the dispute by other means. Arbitration differs from Mediation in that the Arbitration Committee will consider the case and issue a decision, instead of merely assisting the parties in reaching an agreement. If the issue is decided by Arbitration, you will be expected to abide by the result. If the case involves serious user misconduct, Arbitration may result in a number of serious consequences, as laid out in the Arbitration policy.

See Wikipedia Arbitration Committee, Arbitration policy, Requests for arbitration